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Privacy Policy

Chill & Heat Air Conditioning LLC

Effective Date: 02/18/2026

Chill & Heat Air Conditioning LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, request services, or communicate with us, including through SMS/text messaging.

1. Information We Collect

We may collect the following:

Personal Information

Name
Phone number
Email address
Service address
Billing information
Appointment and service details

Automatically Collected Information

When you visit our website:

IP address
Browser type
Device information
Pages visited
Cookies and tracking technologies

2. How We Use Your Information

We use your information to:

Schedule and provide HVAC services
Send estimates, invoices, and service updates
Respond to inquiries
Provide customer support
Send appointment reminders
Send service notifications
Process payments
Improve our website and services
Send marketing communications (only when consent is provided)

3. Sharing of Information

Information Sharing and Disclosure

We do not sell, rent, release, or transfer your SMS consent or phone number to any third parties for marketing purposes.

4. SMS / Text Messaging Privacy Policy

(Compliant with A2P 10DLC & RingCentral Requirements)

4.1 Program Description

By providing your mobile phone number and opting in, you agree to receive SMS/text messages from Chill & Heat Air Conditioning LLC. These messages may include:

Appointment confirmations and reminders
Service updates
Dispatch notifications
Estimate and invoice notifications
Customer support responses
Maintenance reminders
Promotional or marketing messages (only if separately consented)

4.2 How You Opt In

You may opt in to receive SMS messages through:

Website contact or service request forms
Online scheduling
Service agreements
Estimate approval forms
Verbal consent during a phone call
Texting us first

Each opt-in method includes a clear disclosure stating that you agree to receive text messages from Chill & Heat Air Conditioning LLC.

We do not send SMS messages without consent.

4.3 Message Frequency

Message frequency varies depending on your service activity and communication needs.

4.4 Message & Data Rates

Message and data rates may apply depending on your mobile carrier plan.

4.5 Opt-Out Instructions

You may opt out at any time by replying:

STOP

After you send STOP:

You will receive a confirmation message
You will no longer receive SMS messages from us (unless you opt in again)

4.6 Help Instructions

For assistance, reply:

HELP

or contact us at:

Phone: (760) 457-2042

Website: www.chillandheat.com

4.7 Consent Is Not a Condition of Purchase

Your consent to receive text messages is not required to purchase services.

4.8 No Third-Party Marketing

Your mobile number and SMS consent will never be sold or shared for third-party marketing.

4.9 Data Retention for Messaging

We retain SMS consent and communication records to comply with carrier and legal requirements.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Improve user experience
Analyze website traffic
Support marketing efforts

You can disable cookies in your browser settings.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

7. Your Privacy Rights (California Residents)

Under the California Consumer Privacy Act (CCPA/CPRA), you have the right to:

Request access to your personal information
Request deletion of your personal information
Request correction of inaccurate information
Know how your data is used

To make a request, contact us at the information below.

We do not sell personal information.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect information from children.

10. Updates to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a new effective date.

11. Contact Information

Chill & Heat Air Conditioning LLC

578 G Street

Brawley, CA 92227

Phone: (760) 457-2042

Website: www.chillandheat.com

Email: info@chillandheat.com

SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Chill & Heat Air Conditioning LLC. This includes SMS messages for customer care and marketing. Message frequency varies. Message and data rates may apply. See privacy policy at https://chillandheat.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.

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Privacy Policy

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